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Your first visit to an arcade

Curious about what awaits you at a MERKUR Arcade? We’ll show you what your first visit to an arcade looks like, so you can come to MERKUR without any hesitation.

approx. 3 min.
Your first visit to an arcade

What to expect as a newcomer at a MERKUR Arcade

Are you planning your first visit to a MERKUR Arcade or would you like to know exactly how it works? We’ll show you step by step what to expect – from admission to getting started. Here, we explain the most important points in detail once again.

1. Admission – what you need to have ready

Before you get started, you will definitely need your ID card.

At the entrance, we carry out a legally required exclusion check via OASIS . This checks:

1. whether there is an active player exclusion
2. whether you have reached the legally required minimum age for the respective federal state

Only after a successful check will you receive your activation card.

2. Activating a machine – how to start your game

With your activation card, go to one of the activation terminals in the gaming area.

1. There, select the machine of your choice.
2. A personal PIN code will then be displayed.
3. Now enter this code using the touchpad on the machine

and your gaming machine will be activated.

Important:
Only one machine may be activated per player at any one time.

3. Game selection – quickly find your favourite game

After activation, you can insert your money into the designated slots and start playing.
On the start screen, you will find a clear selection of games.

  • Looking for some inspiration?
    • Use the “Top 10 Games” function and discover the most popular titles.

  • Already know exactly what you want to play?
    • With the My Top Game ” function, you can go directly to your favourite game.

4. Payout & logout – how to end your game properly

If you want to finish your game:

  1. Have your balance paid out directly at the gaming machine
    • The payout button is usually located in the centre of the button panel
  2. Make sure to logout on the touchscreen
  3. Finally, you can simply throw your activation card into the designated station in the exit areas

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Service & Support

Do you have any questions or need assistance?

Our trained service staff are always there for you. Simply use the service button on the side of the gaming machine.

In selected MERKUR Arcades, you can also conveniently order drinks and snacks via this button.

Another tip

In our video, you can experience the entire process once again from the perspective of a new guest – clearly presented and explained step by step.

👉 Watch the video now and start your visit fully prepared.

Please note that the video is only available in German.

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Ready for your first visit?