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Franzi | Games
Franzi | Games 
Success Factor: Trained Staff
Alongside our gaming offering, our service staff are what make your visit to our arcades truly exceptional. That’s why we place particular emphasis on their training.
approx. 4 min.
Success Factor: Trained Staff
Our teams are outstanding!
At MERKUR Arcades, the wellbeing and satisfaction of our guests always come first. While we ensure this through our top-tier gaming offering and premium ambience, another key factor behind our success lies in our qualified and well-trained service teams.
Day in, day out – and in some cases around the clock – they are dedicated to meeting the needs of our guests. Whether it’s answering questions about our games and gaming machines, providing service to ensure physical comfort, or engaging in sensitive discussions about responsible gaming, they approach every situation with discretion and empathy.
To best prepare both long-serving and new team members for their roles, we rely on a comprehensive training and development programme. This is what makes the service teams in our MERKUR Arcades truly special.
Traineeship
How the training as a Gaming Machine Specialist works
In addition to the traditional learning environments – on-the-job training in the branch and theoretical instruction at vocational school – the training to become a Certified Gaming Machine Specialist includes a third key component: our dedicated training workshop.
Here, trainees revisit and deepen the content taught in school, acquire and test technical expertise – all within a learning environment that is removed from the often fast-paced day-to-day operations.
On top of that, our trainees receive additional training at our own training centre, Benkhausen Castle, where colleagues from our in-house personnel development team help them become fully prepared for the job.
MERKUR is a pioneer
The MERKUR GROUP is the key pioneer behind the creation of the Gaming Machine Specialist profession – and remains the largest training provider in this field to this day.
We continuously develop and refine the role, and a significant portion of our skilled workforce is recruited directly from our pool of trainees. Ideally, our former Gaming Machine Specialists go on to become team leaders, branch managers, technicians, or office-based staff.
The training is therefore the kickoff to a promising MERKUR career!
Further Training
MERKUR CASINO has always placed great importance on the long-term and sustainable development of its employees.
Everyone has the opportunity to grow through specially developed training and development programmes. Throughout this process, employees are supported by a team of in-house speakers, trainers and personnel developers who impart not only professional knowledge but also personal skills.
In-House Development Training
Since 2010, we have been offering an in-house development training programme for the qualification "Casino Service Specialist (IHK)", developed in cooperation with the IHK Academy of East Westphalia.
This one-year programme enables employees of MERKUR Arcades to expand their expertise. During the theoretical phases, participants gain background knowledge in key areas of daily operations, such as business management, marketing, and product training. The skills acquired can then be directly applied in practice during hands-on phases in the arcades.
