Success Factor: Excellent Service

Innovative games, first-class atmosphere, excellent service, and highly trained staff: these have always been the success factors of MERKUR CASINO. Read everything about “Excellent Service” here.

approx. 2 min.
Success Factor: Excellent Service
Lee Lee

Welcome to your MERKUR Arcade

For 50 years now, guests have been thrilled by the MERKUR Arcades.
This is due, among other things, to four success factors:

  • innovative games
  • first-class atmosphere
  • excellent service, and
  • highly trained staff.

Here you can find out everything about the success factor “Excellent Service.”

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You deserve the best service in your MERKUR Arcade – and that is exactly what you will receive. Excellent service is therefore the top priority at MERKUR. When you enter a MERKUR Arcade, you can be sure that our staff will welcome you with exceptional friendliness, attentiveness, and helpfulness.

This has always been the case at MERKUR and will continue to be so in the future. Excellent service is our highest principle – because we want you to enjoy your visit and feel at ease with us.

To achieve and maintain this high level of service, we have prepared a great deal for you.

Spielhalle Espelkamp Snacks

High-quality food and beverages

At MERKUR, you won’t just find any snacks and drinks – here, we offer you selected branded products. We serve popular drinks such as Coca-Cola or Red Bull, as well as branded snacks like NicNac’s, Ültje peanuts, or Snickers chocolate bars.

Would you prefer something hot? In many branches, we also offer warm meals to make sure you are well taken care of. Our fully automatic coffee machines likewise guarantee high quality.

Please keep in mind that our range of food and beverages can vary significantly from one federal state to another due to legal regulations.

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Service rounds

A special feature of the MERKUR Arcades is the service round, during which our service staff walk through the branch at regular intervals offering snacks and drinks at affordable prices. This way, you can be sure that you won’t stay hungry or thirsty when you visit us.

Servicemitarbeitende

Workwear

A well-groomed appearance is a matter of course for service staff in the MERKUR Arcades. Although the workwear has changed over the years and been adapted to the spirit of the times, one thing has always remained the same: you can immediately recognise all staff members in the branches by their appearance.

At present, the workwear consists of a white shirt and a dark waistcoat with dark trousers.

Serviceangebot Warme Speisen

At many locations, the MERKUR Arcades offer you both hot and cold food – this is part of the excellent service.

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