Employees and service
At first, staff in the Arcades were called “supervisors”. The term was derived from the supervision booth, which was placed centrally in the Arcade, elevated on a platform.
In 1982, the first Arcade managers were appointed. Until that point, regional managers had been responsible for operations in the Arcades, each overseeing up to 15 venues.
Black trousers, a white shirt or white blouse, and an orange waistcoat: this was what the uniform looked like in the 1970s – although it was not yet mandatory for staff.
MERKUR Arcade continued to expand its service concept over the decades. Coffee was already being served to guests in the first Arcades – although still in plastic cups.