At MERKUR, gaming fun is at the core of our brand. It drives us. We want to inspire, surprise, and move our guests with our gaming experiences – in short, we want to spread gaming fun. And in fact, the great majority of our players enjoy, through our offerings – online or in our MERKUR Arcades and MERKUR Casinos – a carefree moment of leisure. But it is also clear: playing with and for money does not only come with a special thrill, but always also with special responsibility. Because it is about money – and some people risk losing their footing when playing for money.
That is why, for example, as a state-licensed operator of Casinos, it is our mission not only to provide gaming fun but also to offer safe gaming venues, where our qualified staff are on hand to support our guests: those who get carried away while playing, exceed their limits, or cannot find an end, receive help from us and through us. Ideally as early as possible – before problematic gambling behaviour takes root.