FAQ

Our MERKUR games universe includes over 300 games featuring a wide range of features, themes, and characters!

MERKUR games offer a wide range of special features: from Sticky Wilds and Power Spins to Action Games. You can find an overview on the MERKUR Spielewelt website .

The MERKUR games library includes hundreds of titles. Our game packages contain up to 80 different games. If you don't find your favourite among them, you can access it using the “My Top Game” function on the gaming machine. Here's how it works: each MERKUR game is assigned a three-digit code. Simply enter this code on the machine – and your game can begin. You can find an overview of the My Top Game codes on our MERKUR Spielewelt website . Alternatively, you can view all MERKUR games in alphabetical order using the “All Games” button.

The minimum entry age is generally 18 years, but in some cases it is 21. You can check this in the location finder . Simply search for the arcade near you; the location details will then show you the age restriction.

In addition to slot gaming, you will also find pool tables at selected locations, where you can test your skills with the colourful balls.

Simply look out for the billiards symbol in our location search .

In our MERKUR Arcades, you will of course mainly find MERKUR slot machines. At present, these models are available:

• M-BOX
• M-BOX MAX
• M-BOX Trio
• ZONIC & ZONIC ZONE

In addition, you will also find machines from other manufacturers, for example from the brand Novoline.

With our betting provider MERKUR BETS , you can place bets on the following sports:

• American Football
• Aussie Rules
• Baseball
• Basketball
• Biathlon
• Boxing
• Darts
• Ice Hockey
• Field Hockey
• Formula 1
• Football (Soccer)
• Golf
• Handball
• NASCAR
• Rugby
• Tennis
• Water Polo

Yes, of course we also offer a wide variety of handicap bets – including Asian Handicap. In handicap betting, you can bet on the outcome of a match where one of the two teams is artificially given an advantage or disadvantage in order to create more interesting odds.

Find out more in our article on handicap betting !

The types of bets depend on the sport. We offer you the following:

• 1X2 (Match Result)
• Double Chance
• Over/Under Goals
• Total Goals
• Head to Head
• Correct Score
• Goalscorer
• Handicap
• Asian Handicap
• Half Time / Full Time
• Who will advance?

At MERKUR BETS , you’ll find a number of promotions and offers. Just take a look!

It doesn’t have to be a tuxedo like James Bond or the little black dress as on the red carpet of a film festival. In our MERKUR Casinos, there is no obligation to wear a suit or tie!

From sporty casual wear to business look to your very own style: it’s all fine with us – as long as it isn’t too casual. For example, jogging bottoms, any kind of headwear, and overly short trousers should be avoided.

In total, MERKUR operates 18 of its own MERKUR Casinos in Germany. In North Rhine-Westphalia, these include the locations in Aachen, Bad Oeynhausen, Dortmund-Hohensyburg, Duisburg, and Monheim am Rhein. In Saxony-Anhalt, they are located in Halle (Saale), Leuna-Günthersdorf, and Magdeburg. In Lower Saxony, the casinos are in Bad Bentheim, Bad Pyrmont, Bad Zwischenahn, Braunschweig, Göttingen, Hanover, Norderney, Osnabrück, Sevetal, and Wolfsburg.

In addition, MERKUR is involved in Spielbank Berlin as well as in Rhineland-Palatinate at the casinos in Mainz, Trier, and Bad Ems.

North Rhine-Westphalia: In Aachen, Bad Oeynhausen, Dortmund-Hohensyburg, Duisburg, and Monheim we offer Roulette, Blackjack, and Poker in different variants.

Saxony-Anhalt: In Halle and Leuna we offer the poker variant Ultimate Texas Hold’em and Blackjack. In Leuna, you can also play the Texas Hold’em cash game. In addition, Leuna offers a Roulette game with the side game Crazy Twins, which is unique worldwide. In Magdeburg, we unfortunately do not yet offer classic games.

Lower Saxony: In Bad Zwischenahn, Braunschweig, Hanover, and Osnabrück we offer Roulette, Poker, and Blackjack.

In our casinos, in addition to the popular MERKUR slot machines from our arcades, you will also find machines from other manufacturers as well as international machine variants. However, the game variants differ from those in an arcade.

With the OASIS exclusion system, players can ban themselves free of charge, nationwide, and across all forms of gambling. The application for self-exclusion and further information can be found in the FAQ of the Regional Council of Darmstadt .

OASIS ist ein bundesweites und spielformübergreifendes Sperrsystem. Mehr dazu gibt es in unserem Beitrag zu OASIS .

Yes, other persons can be excluded in OASIS by third parties through what is known as a third-party exclusion. However, this is mainly recommended in exceptional or emergency situations, as it can permanently affect the relationship with the person concerned. It is better to encourage the individual to initiate self-exclusion.

Since 2010, MERKUR has been pursuing its own social concept with regulations for player and youth protection .

Information about the application process can be found in our individual job postings. You can also find details on our careers page .

At our administration, development, and production sites, we are looking for a wide variety of specialists and managers. For our MERKUR Arcades, MERKUR Casinos, and sports betting shops, we are looking for service staff – career changers are also very welcome!

You can find our job postings via the links on our careers page .

Yes, absolutely! Every year, many apprentices and dual-study students start their careers at the MERKUR GROUP. On our apprenticeship website , you will find a list of our training professions and degree programmes.

In our MERKUR Arcades , you can expect a selection of the latest MERKUR slot machines as well as those from other providers.

In our MERKUR Casinos , we offer not only slot machines but also classic games such as Blackjack, Roulette, and different poker variants.

Online, you can choose virtual slot gaming with providers such as MERKUR SLOTS , SlotMagie , JackpotPiraten , and BingBong . You will also find our games with many other providers.

A free-to-play version of our games is available at MERKUR24 and CRAZYBUZZER .

In addition, we offer sports betting online – available at MERKUR BETS .

Yes! At MERKUR STREETWEAR you’ll find cool unisex clothing and high-quality accessories – from lighters to tennis socks to sweats. Take a look!